Conflict Management Skills: For Business & Project Management


  • Conflict Management Skills: For Business & Project Management, Singapore SKillsFuture elarning online course
  • Conflict Management Skills: For Business & Project Management, Singapore SKillsFuture elarning online course
  • Conflict Management Skills: For Business & Project Management, Singapore SKillsFuture elarning online course
  • Conflict Management Skills: For Business & Project Management, Singapore SKillsFuture elarning online course
  • Conflict Management Skills: For Business & Project Management, Singapore SKillsFuture elarning online course
  • Conflict Management Skills: For Business & Project Management, Singapore SKillsFuture elarning online course

Course Description

Conflicts are unavoidable at times. This course will help managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others.

Resolve conflict easily with the right skills.

- Help employees manage & resolve conflict
- Understand expectations and create a conflict management culture for coaching employees
- Learn how to handle tricky situations
- Have the knowledge of tackling such confrontations

This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.


Course Objectives

1. Learn how to recognize when team members need help managing conflict
2. Use a mediation process to help groups resolve existing conflict
3. Create expectations for managing conflict
4. Create a conflict management agenda item to create a conflict management culture
5. Create problem-solving expectations for your employees
6. Stay open to various and creative solutions
7. Provide employees a process for managing conflict with others


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Content

Helping Employees Manage Conflict

+
Learn how to recognize when team members need help managing conflict

Help Groups Resolve Conflict

+
Use a mediation process to help groups resolve existing conflict

Conflict Management Expectations

+
Create expectations for managing conflict

Create a Conflict Management Culture

+
Create a conflict management agenda item to create a conflict management culture

Coaching Employees to Manage Conflict

+
Provide employees a process for managing conflict with others
SkillsFuture Credit Eligible
SGD $52.95
(Price excludes GST)
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