• An Essential Online Course: Strategy & Business Models

    An Essential Online Course: Strategy & Business Models

    Widespread strategic innovation means that businesses now face more complex and dynamic issues than ever before. Yet many business people are still using outdated management theories and approaches based on static and expired business models. This course is designed to equip professionals, entrepreneurs and established business owners with the ability to analyze, improve and create new business models that work and are grounded in 21st century strategic thinking. Whether you need to pitch your new business case, reposition your market or predict your next big growth trajectory, this course will teach you how to deliver effective, scalable and transferable business models. Upgrade yourself to the 21st century business strategic to boost your business.  - Know and understand the 21st century strategic thinking - Learn how business models can help in analyzing  - Know the importance of having a business strategy - Learn how to define your strategy and business models  This course is SkillsFuture Credit Eligible.

  • Customer Service Management: For Business & Project Management

    Customer Service Management: For Business & Project Management

    Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service  - Learn how you reach out to your customers and empathize with them  This course is SkillsFuture Credit Eligible.

  • An Essential Online Course: Accounting & Bookkeeping Intermediate Course

    An Essential Online Course: Accounting & Bookkeeping Intermediate Course

    Transform the accounting process from a necessary evil into an opportunity to protect, improve, expand and optimize your business. All business people know that accounting sits importantly at the heart of the business world. But fewer business people fully understand that accounting represents so much more than the necessary evil of recording profit and loss. Accounting presents business owners and staff with an enormously powerful set of information and tools with which to make critical decisions that protect, improve, expand and even revolutionize the business. Be accountable for all the proceeds in your organization.  - Know how you can keep an account for your business - Learn ways to reduce and eliminate the potential losses  - Discover how you can further your business with proper accounting - Know the benefits of handling your accounts in a constructive manner  This course is eligible for SkillsFuture Credit and UTAP funding.

  • All Business Courses

    • An Essential Online Course: Accounting & Bookkeeping Intermediate Course

      An Essential Online Course: Accounting & Bookkeeping Intermediate Course

      SGD $79.60

      Course Description

      Transform the accounting process from a necessary evil into an opportunity to protect, improve, expand and optimize your business. All business people know that accounting sits importantly at the heart of the business world. But fewer business people fully understand that accounting represents so much more than the necessary evil of recording profit and loss. Accounting presents business owners and staff with an enormously powerful set of information and tools with which to make critical decisions that protect, improve, expand and even revolutionize the business. Be accountable for all the proceeds in your organization. - Know how you can keep an account for your business - Learn ways to reduce and eliminate the potential losses - Discover how you can further your business with proper accounting - Know the benefits of handling your accounts in a constructive manner This course is eligible for SkillsFuture Credit and UTAP funding.

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    • Predictable Revenue Toolkit: For Business & Project Management

      Predictable Revenue Toolkit: For Business & Project Management

      SGD $400.50

      Course Description

      Designed for sales leaders who need to create scalable revenue, a repeatable system, and to have a piece of mind knowing that the system they’ve put in place will do its job and will ultimately help triple sales! Improve your sales strategy with our Predictable Revenue Toolkit. - Triple your sales with the right system - Understand Seeds, Nets and Spears to maximize your revenue - Avoid common marketing failures with provided examples - Learn how to tackle your sale and bring it to new heights This course is SkillsFuture Credit Eligible.

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    • Customer Service Management: For Business & Project Management

      Customer Service Management: For Business & Project Management

      SGD $59.95

      Course Description

      Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them This course is SkillsFuture Credit Eligible.

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    • Customer Service Basics: For Business & Project Management

      Customer Service Basics: For Business & Project Management

      SGD $59.00

      Course Description

      Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to build rapport with your customers through listening and developing a focus on the customer - Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them This course is SkillsFuture Credit Eligible.

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    • A Video Arts Guide: Customer Service & Sales

      A Video Arts Guide: Customer Service & Sales

      SGD $209.00

      Course Description

      Customer Service & Sales are probably two of the biggest teams in any people-oriented organization or industry. Pick up some of the must-have resources to inspire customer service teams every day in this course. Let the humorous yet educative videos from Video Arts teach you the dos-and-do-nots of working in customer service and in sales.Don't get caught unaware when working in Customer Service & Sales!- Know ways to deal with difficult customers - Learn ways to sell or promote your product - Learn the etiquettes of selling - Know how to promote without being overbearing This course is SkillsFuture Credit Eligible.

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    • A Video Arts Guide: Customer Service Essentials

      A Video Arts Guide: Customer Service Essentials

      SGD $209.00

      Course Description

      Video Arts Customer Services Essentials. By taking this short course you will gain a greater understanding of how sales and service are linked, both for your company and for your customers. The ‘sale’ doesn’t stop when the customer has bought a product or service, and after sales care can affect future buying decisions, as well as the reputation of both you and the company you work for. You’ll also learn that the majority of your decisions affect the people in your team.- Look: the theory, which will be the learning base.- Think: activities and open questions associating the course content with your own personal experience.- Practise: questions to check your understanding.- Remember: a summary of the key points included in each section or a reminder of a crucial aspect of the training process.This course is SkillsFuture Credit Eligible.

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