Customer Service Basics: For Business & Project Management


  • Customer Service Basics: For Business & Project Management, Singapore SKillsFuture elarning online course
  • Customer Service Basics: For Business & Project Management, Singapore SKillsFuture elarning online course
  • Customer Service Basics: For Business & Project Management, Singapore SKillsFuture elarning online course
  • Customer Service Basics: For Business & Project Management, Singapore SKillsFuture elarning online course
  • Customer Service Basics: For Business & Project Management, Singapore SKillsFuture elarning online course
  • Customer Service Basics: For Business & Project Management, Singapore SKillsFuture elarning online course

Course Description

Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers.

Understand why Customer Service is critical in a world where the Customer may always be right.

- Learn to build rapport with your customers through listening and developing a focus on the customer
- Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict
- Understand how important it is to have a strong front on your customer service
- Learn how you reach out to your customers and empathize with them

This course is SkillsFuture Credit Eligible.


Course Objectives

1. Building Customer Rapport
2. Listening to Your Customers
3. Developing Your Customer Focus
4. Customer Service Over the Phone
5. Internal Customer Service
6. Serving Customers in the Field
7. Customer Service Confrontation and Conflict


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Content

Building Customer Rapport

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Build your skills to perform essential customer rapport building actions

Listening to Your Customers

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Learn how to effectively listen to your customers to meet their individual needs

Developing Your Customer Focus

+
Identify the actions you will take to strengthen customer loyalty

Customer Service Over the Phone

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Implement the requirements to delivering great customer service over the phone

Internal Customer Service

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Create a plan for how you will deliver great customer service

Serving Customers in the Field

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Discover what is required to positively serve your customers in the field

Customer Service Confrontation and Conflict

+
Learn how to effectively manage difficult customer situations
SkillsFuture Credit Eligible
SGD $59.00
(Price excludes GST)
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