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Customer Service & Sales are probably two of the biggest teams in any people-oriented organization or industry. Pick up some of the must-have resources to inspire customer service teams every day in this course. Let the humorous yet educative videos from Video Arts teach you the dos-and-do-nots of working in customer service and in sales.
Don't get caught unaware when working in Customer Service & Sales!
- Know ways to deal with difficult customers
- Learn ways to sell or promote your product
- Learn the etiquettes of selling
- Know how to promote without being overbearing
This course is SkillsFuture Credit Eligible.
1. How to handle complaints
2. If looks could kill: the power of behaviour
3. Inside Information: Colleagues as customers
4. Successful Selling: professional selling
5. The art of selling: Retail sales skills
If looks could kill: the power of behaviour
Inside Information: Colleagues as customers
Successful Selling: professional selling
The art of selling: Retail sales skill