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One of the biggest challenges managers face is communication. And yet, communication is also one of the most critical aspects of leadership. Without good communication, managers can fail to gain commitment from employees, fail to achieve business goals and fail to develop rapport with the people on their team. In short, they can fail as leaders no matter how good their intentions may be. This course will aid managers in building and strengthening their communication skills to work more effectively with their employees, peers and organization leaders. Develop excellent communication skills to project an influential and knowledgeable profile to your teammates, improving overall effectiveness. - Evaluate your communication with others to improve listening - Learn communication elements to deliver clear and concise messages - Learn to maximize your interaction with frequent audiences - Improve your style of communicating key messages through feedback This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.
Video Arts Management Essentials combine the talents of leading experts, writers and actors in 11 online courses. Each course takes about 30 minutes to complete with additional features to help learners reflect on, and apply, what they’ve learnt with four approaches in each course. Each course features three or four video clips where a ‘Bad Manager’ and ‘Good Manager’ introduces us to a managerial or workplace issue. The learner is then invited to reflect on what they’ve learnt in a number of engaging interactions, designed to make the learning stick.Understand the essential needs of as part of the management in easy to understand videos.- Look: Our award-winning video clips provide the story and theory.- Think: Activities and open questions link the course content with the learner’s own personal experience.- Practice: Questions to check understanding.- Remember: A summary of key points included in each section.This course is SkillsFuture Credit Eligible.
In coaching for performance and career development, managers develop employees by strengthening and growing employees' skills, knowledge, and abilities. As a result, employees can perform self-sufficiently and at high levels. This is all done in the context of maximizing the resources being paid for to get high productivity in return. Managers learn how to guide and coach employees in developing their career within the organization. Learn how to promote and develop the aspirations of your employees! - Develop career plans and manage employee expectations - Help find your employees' development opportunities - Plan career plans and build your employees' professional network - Know how the importance of developing your career This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.
Performance Management and Development - For Business and Project Management
This set of e-learning courseware will solve some of the most common performance management, performance review and development headaches. Turn the one time per year discussions into on-going discussions. Create valuable annual reviews driving development resulting in more motivated employees. And be able to increase the productivity level of the employees as a team and in turn, produce successful performance review. Produce valuable annual reviews that drives development from motivated employees. - Evaluate your perspective for performance management discussion - Determine and help different employees with their performance - Creating an environment to conduct a successful performance development conversation - Know how to conduct performance development discussions
The Stay Interview - For Business and Project Management
This toolkit builds the skills leaders and managers need to successfully conduct Stay Interviews with their employees and build a successful Stay Plan. This course will equip leaders and managers with the essential skills and knowledge for the preparation, managing, developing and concluding of an interview and Stay Plan. The leaders and managers will also be groomed with pointers that they should avoid while conducting the interviews. The interview is key to making sure you get the right hire and talent for your team! - Know how to conduct a successful interview - Learn the essential to conduct a successful interview - Know how to manage different scenarios in an interview - Learn the do’s and don’ts when conducting an interview
Communicating with Others: For Business & Project Management
Communication is the key in any work environment. This course will help individuals build the skills required to effectively communicate their thoughts, ideas and opinions with others. Learn how to communicate with others effectively to improve productivity. - Understand nonverbal communication and body language - Learn about the need for a company vision and how to promote - Manage and handle customer complaints - Learn how to engage others in an effective communication This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.
Conflict Management Skills: For Business & Project Management
Conflicts are unavoidable at times. This course will help managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. Resolve conflict easily with the right skills. - Help employees manage & resolve conflict - Understand expectations and create a conflict management culture for coaching employees - Learn how to handle tricky situations - Have the knowledge of tackling such confrontations This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.
Learn to lead and manage with the totalView™ Toolkit
Great interviewers are made not born, said in a different way. If you want recruiters and hiring managers in your organization to make great hiring decisions, they need the totalView™ online e-learning interviewer training! The totalView™ Toolkit teaches the OMNIview patented “Behavior Based Interviewing” approach, which is the most complete interviewing process in the world. Behavior Based Interviewing allows individuals to structure both behavioral interview questions AND the many other critical non-behavioral questions you need to have answered to truly assess a candidate’s “fit”. Interview training is key to making sure you get the right hire and talent for your team! - Know the different types of interview - Learn the proper process flow of conducting an interview - Know how to conduct a proper interview - Learn the etiquette of holding an interview This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.
Writing to Get Things Done® Toolkit: For Business and Project Management
Individuals improve productivity by learning how to use writing as a powerful tool to get things done. Individuals will improve their on-the-job writing skills, including creating clear, easy-to-read emails, letters, memorandums, meeting minutes, procedures and technical reports. Writing is the strongest way to communicate, so get it right! - Learn the best ways writing styles for yourself - Know how to create reports that get results - Learn effective methods for each different form of communication - Know the do's and don’ts when composing This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.
Increasing Employee Engagement: For Business & Project Management
Employee engagement is a property of the relationship between an organization and its employees. An "engaged employee" is one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests. This course aids managers in building the skills required to engage employees to perform at their best. Employees take your leads, so be prepared to engage them. - Learn to support your employees and connecting work to the organization - Understand your employee's skills and use their best skills and abilities - Create team satisfaction as you inform and inspire your team - Understand the need for work-life balance This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.
Advanced Project Management for Managers: For Business & Project Management
This advanced course aids project managers to continue building the skills required to lead and manage effective and successful projects. Continue your Project Management journey with this course for managers. - Be able to monitor a project's status as a manager. - Set objective evaluations for proposals - Understand the need to advocate for interests and the need to be open to different solutions - Know how to manage your projects on top of personal job scopes This course is SkillsFuture Credit Eligible.
Discussing Total Compensation: For Business & Project Management
Compensation is an eventual part of the exit process for employees. This course will help managers learn how to discuss compensation issues, rewards, as well as company benefits with individual employees. Maintain the image of your organization by having ample understanding of compensation. - Understanding how to tag compensation to performance and rewards - Learn the 'Compensation Rule of Thumb' and when rewards should be tweaked for those who have "gone above and beyond" - Understand the step process of handing out compensation - Learn how to approach this delicate matter with the right mentality This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.
Customer Service Management: For Business & Project Management
Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them This course is SkillsFuture Credit Eligible.
Customer Service Basics: For Business & Project Management
Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to build rapport with your customers through listening and developing a focus on the customer - Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them This course is SkillsFuture Credit Eligible.
Beginning Project Management for Managers: For Business and Project Management
Project management is the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria. A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value. This course aids project managers to focus on the skills required to lead and manage effective and successful projects. Start of your Project Management journey with this course for managers. - Be able to assess a project's status as a manager. - Set team expectations for reporting and sharing project and task status - Determine how quick and informative project information will be delivered from the team - Discuss with the team why problems and difficult information must be shared right away This course is SkillsFuture Credit Eligible.
A Video Arts Guide: Customer Service & Sales
Customer Service & Sales are probably two of the biggest teams in any people-oriented organization or industry. Pick up some of the must-have resources to inspire customer service teams every day in this course. Let the humorous yet educative videos from Video Arts teach you the dos-and-do-nots of working in customer service and in sales.Don't get caught unaware when working in Customer Service & Sales!- Know ways to deal with difficult customers - Learn ways to sell or promote your product - Learn the etiquettes of selling - Know how to promote without being overbearing This course is SkillsFuture Credit Eligible.
A Video Arts Guide: Customer Service Essentials
Video Arts Customer Services Essentials. By taking this short course you will gain a greater understanding of how sales and service are linked, both for your company and for your customers. The ‘sale’ doesn’t stop when the customer has bought a product or service, and after sales care can affect future buying decisions, as well as the reputation of both you and the company you work for. You’ll also learn that the majority of your decisions affect the people in your team.- Look: the theory, which will be the learning base.- Think: activities and open questions associating the course content with your own personal experience.- Practise: questions to check your understanding.- Remember: a summary of the key points included in each section or a reminder of a crucial aspect of the training process.This course is SkillsFuture Credit Eligible.
Supervision Basics: For Business & Project Management
Supervisory roles are often under looked and neglected in terms of training and specific, even if it may be critical to employee satisfaction. Managers will learn the supervision skills needed when they are responsible for guiding the performance of others. Understand how supervision will help to improve workplace productivity. - Understand how to provide the right help and assistance to employees facing challenges - Identify how employees' family, hobbies, personal challenges and interests may clash with team and company policies and how to resolve them - Learn the importance of a work/life balance - Know how you can reach out to employees This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.
Recognizing Employees: For Business & Project Management
Recognition is an important value appreciated by employees. Managers must build their capabilities to recognize their employees for their work and accomplishments in order to maximize retention rates Don't let your employees or top talents slip through your organization. - Learn on how to provide recognition every day for employees' accomplishments and contributions - Develop and identify those who can aid in providing praise and recognition - Understand how to identify and reward those who contribute the team or company goals - Know how to distinguish employees that deserve recognition This course qualifies for PMI Professional Development Units (PDU) and is SkillsFuture Credit Eligible.