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  • SkillsFuture CourseA Video Arts Guide: Customer Service Essentials

    A Video Arts Guide: Customer Service Essentials

    SGD $209.00

    Course Description

    Video Arts Customer Services Essentials. By taking this short course you will gain a greater understanding of how sales and service are linked, both for your company and for your customers. The ‘sale’ doesn’t stop when the customer has bought a product or service, and after sales care can affect future buying decisions, as well as the reputation of both you and the company you work for. You’ll also learn that the majority of your decisions affect the people in your team.- Look: the theory, which will be the learning base.- Think: activities and open questions associating the course content with your own personal experience.- Practise: questions to check your understanding.- Remember: a summary of the key points included in each section or a reminder of a crucial aspect of the training process.This course is SkillsFuture Credit Eligible.

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  • SkillsFuture CourseA Video Arts Guide: Customer Service & Sales

    A Video Arts Guide: Customer Service & Sales

    SGD $209.00

    Course Description

    Customer Service & Sales are probably two of the biggest teams in any people-oriented organization or industry. Pick up some of the must-have resources to inspire customer service teams every day in this course. Let the humorous yet educative videos from Video Arts teach you the dos-and-do-nots of working in customer service and in sales.Don't get caught unaware when working in Customer Service & Sales!- Know ways to deal with difficult customers - Learn ways to sell or promote your product - Learn the etiquettes of selling - Know how to promote without being overbearing This course is SkillsFuture Credit Eligible.

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  • SkillsFuture CourseCustomer Service Basics: For Business & Project Management

    Customer Service Basics: For Business & Project Management

    SGD $59.00

    Course Description

    Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to build rapport with your customers through listening and developing a focus on the customer - Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict - Understand how important it is to have a strong front on your customer service  - Learn how you reach out to your customers and empathize with them  This course is SkillsFuture Credit Eligible.

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  • SkillsFuture CourseCustomer Service Management: For Business & Project Management

    Customer Service Management: For Business & Project Management

    SGD $59.95

    Course Description

    Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service  - Learn how you reach out to your customers and empathize with them  This course is SkillsFuture Credit Eligible.

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