• Customer Service Management: For Business & Project Management

    Customer Service Management: For Business & Project Management

    Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service  - Learn how you reach out to your customers and empathize with them  This course is SkillsFuture Credit Eligible.

  • Customer Service Basics: For Business & Project Management

    Customer Service Basics: For Business & Project Management

    Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to build rapport with your customers through listening and developing a focus on the customer - Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict - Understand how important it is to have a strong front on your customer service  - Learn how you reach out to your customers and empathize with them  This course is SkillsFuture Credit Eligible.

  • Essential Online Course - Quickbooks Premier 2014

    Essential Online Course - Quickbooks Premier 2014

    This course is training for accounting software that combines a variety of accounting processes into one user-friendly system. The software's primary function is to alleviate the use of multiple tables, spreadsheets, and tracking sheets necessary to document and maintain accounting tasks at a company. Accounting figures are also easily reconciled for tax purposes with Quickbooks. The software was developed by Intuit and can be customized based on the needs of the business utilizing the software. As you master the basics, you'll learn how to deal with tricky situations. - Learn how to tackle your accounts with QuickBooks  - Know how you can avoid tricky accounting conflicts  - Take advantage of the cloud-based platform for your accounts

  • All Business Courses

    • SalesForce 2015: Power User

      SalesForce 2015: Power User

      SGD $299.00

      Course Description

      With SalesForce being the most popular CRM in the world, having a strong base of knowledge in SalesForce not only enhances your marketability but also gives you skills that will allow you to be more efficient in day to day use of the software. This course covers all aspects of SalesForce use from beginners level operation to advanced skills for experienced users. Some of the topics included in this course include; contact management, sales force engage, sales collaboration, marketing automation, sales data/reporting and much more. Learn how to master the worlds #1 CRM with this course! Know more about sales with SalesForce! - Learn about the different features in SalesForce - Know about the purpose and functions of SalesForce - Equip yourself with the right skills for marketibilty - Find out more than just sales figures

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    • Essential Online Course - Quickbooks Premier 2014

      Essential Online Course - Quickbooks Premier 2014

      SGD $299.00

      Course Description

      This course is training for accounting software that combines a variety of accounting processes into one user-friendly system. The software's primary function is to alleviate the use of multiple tables, spreadsheets, and tracking sheets necessary to document and maintain accounting tasks at a company. Accounting figures are also easily reconciled for tax purposes with Quickbooks. The software was developed by Intuit and can be customized based on the needs of the business utilizing the software. As you master the basics, you'll learn how to deal with tricky situations. - Learn how to tackle your accounts with QuickBooks - Know how you can avoid tricky accounting conflicts - Take advantage of the cloud-based platform for your accounts

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    • Essential Online Course - Quickbooks Point of Sale (POS)

      Essential Online Course - Quickbooks Point of Sale (POS)

      SGD $299.00

      Course Description

      QuickBooks Point of Sale helps retailers go far beyond the cash register with an easy-to use, affordable, scalable, customizable, integrated software and hardware system. It handles routine tasks so retailers can pay more attention to running their business. The solution can track inventory, sales, and customer information, giving retailers more time to think about what to stock, how to price merchandise, when to reorder, and how to serve their customers better. As you master the basics, you'll learn how to deal with tricky situations. - Learn how to tackle your accounts with QuickBooks - Know how you can avoid tricky accounting conflicts - Take advantage of the cloud-based platform for your accounts

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    • Essential Online Course - Google Analytics

      Essential Online Course - Google Analytics

      SGD $299.00

      Course Description

      This course will teach students how to master Google Analytics; from the basics all the way through the most advanced features. Once complete, students will be masters at reporting, behavioral data, audience conversion and will have an extremely well-rounded knowledge base with this software. Remember, being proficient in Google Analytics will easily set you apart in the job market, especially since almost every business has an online presence that is crucial to their success. Build your foundation in analytics today. - Learn the importance of analytics - Understand how data plays a pivotal role - Know the various features of data analytical tools - Be able to churn impressive analytics report

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    • QuickBooks 2012

      QuickBooks 2012

      SGD $40.00

      Course Description

      Acquire the skills that are in high demand by learning to use the popular QuickBooks accounting software for small and mid-sized businesses. In this VTC course, Lauri Matson shares tips and examples from her extensive experience with QuickBooks. Learn how QuickBooks can help manage your business through tracking of purchase orders, inventory, invoices, receipts, and statements. Discover how easy it is to reconcile your checking account, track your payables, and generate reports. As you master the basics, you'll also learn how to deal with tricky situations and troubleshoot complicated entries. As you master the basics, you'll learn how to deal with tricky situations. - Learn how to tackle your accounts with QuickBooks - Know how you can avoid tricky accounting conflicts - Take advantage of the cloud-based platform for your accounts

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    • Quickbooks Online

      Quickbooks Online

      SGD $40.00

      Course Description

      Acquire the skills that are in high demand by learning to use the popular QuickBooks Online accounting solution for small and midsized businesses. Lauri Sowa shares tips and examples from her extensive experience with QuickBooks that makes it easy to navigate this new world of accounting on the cloud. Lauri shares tips and examples as well as the variations with prior editions. Learn how this online version works and how it can help manage your business. Discover how easy it is to complete your data entry, reconcile your checking account, track your payables, and generate reports. Take advantage of all the benefits the cloud can provide for you. As you master the basics, you'll also learn how to deal with tricky situations and troubleshoot complicated entries. Seasoned users will understand the changes over past editions; beginners will master the world of QuickBooks.As you master the basics, you'll learn how to deal with tricky situations. - Learn how to tackle your accounts with QuickBooks - Know how you can avoid tricky accounting conflicts - Take advantage of the cloud-based platform for your accounts

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    • Introduction to Data Science

      Introduction to Data Science

      SGD $79.60

      Course Description

      If you do, but you don't know the answers then you may need data science. This course teaches the key elements of data science, allowing business generalists to solve real business problems. It is an accelerated way for those interested in data science to improve their abilities. The course teaches the analytical and statistical skills to allow students to turn data into actionable insights. It also covers how to use an analytical toolkit consisting of widely available or free software (principally Microsoft Excel and the R programming language), to allow statistical analysis and visualization. Churn out the full potential of data with this course! - Learn about the different methods of understanding data - Know how you can prep your data for analysis - Discover ways to make full use of data available - Know how you can squeeze out the full potential of your data

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    • An Essential Online Course: Strategy & Business Models

      An Essential Online Course: Strategy & Business Models

      SGD $79.60

      Course Description

      Widespread strategic innovation means that businesses now face more complex and dynamic issues than ever before. Yet many business people are still using outdated management theories and approaches based on static and expired business models. This course is designed to equip professionals, entrepreneurs and established business owners with the ability to analyze, improve and create new business models that work and are grounded in 21st century strategic thinking. Whether you need to pitch your new business case, reposition your market or predict your next big growth trajectory, this course will teach you how to deliver effective, scalable and transferable business models. Upgrade yourself to the 21st century business strategic to boost your business. - Know and understand the 21st century strategic thinking - Learn how business models can help in analyzing - Know the importance of having a business strategy - Learn how to define your strategy and business models This course is SkillsFuture Credit Eligible.

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    • An Essential Online Course: Marketing Analytics

      An Essential Online Course: Marketing Analytics

      SGD $79.60

      Course Description

      Technical marketers are in high demand and low supply. Being able to dive into data on your own, with no help from analysts, makes you a much better marketer. This is why Structured Query Language (SQL) is so powerful - it allows you to see all your customers’ data and make decisions based on accurate analysis. Knowing how to use SQL is literally a marketing superpower, and that’s exactly what this course will teach you! The concepts and queries in this course are used every day by the marketing teams at successful companies like eBay, Moz and HubSpot. Maximize your marketing analytics with SQL. - Understand the basics and fundamentals of SQL - Learn how to apply SQL into real-time data - Know how to make full use of data and analysis - Learn how adopt SQL into your database This course is SkillsFuture Credit Eligible.

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    • Business Writing

      Business Writing

      SGD $79.60

      Course Description

      Writing at work often seems frightening. Many people get blocked when forced to put their thoughts into words. In our frantic, numbers-driven world, the importance of clear writing is often over-looked. So how can you produce better writing that makes you feel confident about your writing assignments, whatever they may be? This course gives you the tools and techniques to improve your writing. Whether it’s a two-line email or a two-hundred-page report, the quality and speed of your written communications will increase. Improve your business writing skills with this course today! - Master fluent writing skills for effective business writings - Learn ways to produce better writing material - Impress clients and colleagues with your well-structured writings - Improve your writing and typing efficiency over time

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    • An Essential Online Course: Successful Business Analysis

      An Essential Online Course: Successful Business Analysis

      SGD $79.60

      Course Description

      This course will take you through a proven, structured process to improve your ability to collect, analyses and forecast business and financial data in order to generate valuable insights from business data. It will also teach you how to report on business data and present information and analysis to clients and stakeholders. It is aimed particularly, but not exclusively, at financial and business analysts, managers, planners, customer-service staff, operations staff and information-management personnel. This course will take you on a structured and thorough journey that will teach you how to turn ‘buckets of data’ into sound, well-supported business decisions, create stunning charts to communicate these business decisions and make you one the most valuable people in your business. Understand your business better with analysis. - Learn through analysis on how your business is faring - Understand how analysis and your business work hand in hand - Discover the advantages of using analysis - Learn how to churn out useful analysis from your data This course is Skillsfuture Credit Eligible.

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    • An Essential Online Course: Twitter Marketing For Small Businesses Course

      An Essential Online Course: Twitter Marketing For Small Businesses Course

      SGD $49.60

      Course Description

      With over 250 million active monthly users and no start-up costs, the potential of Twitter as a marketing, branding and networking tool is truly enormous. Utilising Twitter is indispensable as a business; to ignore it is to be left behind. But whilst many businesspeople know this, most fail to maximise Twitter’s marketing potential. This course - written by people with extensive Twitter-marketing experience, including soaring highs and crippling lows - will teach you, in just a few hours, how to transform Twitter from a chore into a tool that gives you the freedom and ability to launch and manage tailored marketing campaigns that utilise the power of real-time marketing to deliver hot leads, clients and professional growth immediately. Make full use of Twitter for your business! - Learn how to leverage the power of real-time marketing - Discover how you can market your business on Twitter - Learn the tools of trade using Twitter to promote your business - Kill two birds with one stone by sharing your business at one stop This course is Skillsfuture Credit Eligible.

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    • An Essential Online Course: Facebook Marketing for Small Businesses Course

      An Essential Online Course: Facebook Marketing for Small Businesses Course

      SGD $49.60

      Course Description

      Facebook is utterly ubiquitous, and is expanding as we speak. And with no start-up costs, Facebook’s potential as a marketing, branding and networking tool is truly enormous. Utilizing Facebook is indispensable as a business; to ignore it is to be left behind. But whilst many businesspeople know this, most fail to maximize Facebook’s marketing potential. This course - written by people with extensive Facebook-marketing experience, including soaring highs and crippling lows - will teach you, in just a few hours, how to transform Facebook from a chore into a tool that gives you the freedom and ability to launch and manage tailored marketing campaigns that utilize the power of real-time marketing to deliver hot leads, clients and professional growth immediately. Make full use of Facebook for your business! - Learn how to leverage the power of real-time marketing - Discover how you can market your business on Facebook - Learn the tools of trade using Facebook to promote your business - Kill two birds with one stone by sharing your business at one stop This course is eligible for SkillsFuture Credit and UTAP funding.

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    • An Essential Online Course: Why Wait? Sell Your Way to Business Success

      An Essential Online Course: Why Wait? Sell Your Way to Business Success

      SGD $49.60

      Course Description

      Sell your way to business success in as little as 12 hours! Successful selling is key to a thriving business. Face-to-face sales training taught once a year just doesn’t cut it in today’s tough business environment. Whether you are an aspiring salesman or an experienced professional looking to stay ahead of the curve, our online course is designed to provide you with a practical toolkit you can apply to your day-to-day routine. We ask you to take a short diagnostic at the start so we can tailor the course for you. We then teach through beautifully illustrated and engaging text, videos, exercises and sales templates. Discover which business tune is right for you! - Learn about the different methods of selling your business - Understand the different components of placing profitable pricings - Know which approach is the best for you and your business - Learn how technology can bring in more profit for your business This course is Skillsfuture Credit Eligible.

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    • Business & Everyday Math Course

      Business & Everyday Math Course

      SGD $49.60

      Course Description

      Get comfortable with numbers in business and life. The business world is founded on numbers and math. Mathematical mindfulness can help eliminate costly errors, drive profit and generally lead to a greater confidence in business (and everyday) discussions. It’s therefore vital for business people to be comfortable with the most important and frequently-occurring features of the discipline. We can help you with that. Understand how math and business are linked in more ways than one. - Learn how math does not stop just after your school curriculum - Understand the importance of good math skill in a business - Discover how math can be a fun and interesting topic in our daily life - Take your math skills to a whole new level with this course

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    • Get Ready and Start Your Own Business: An Essential Course

      Get Ready and Start Your Own Business: An Essential Course

      SGD $45.00

      Course Description

      Take the first steps to becoming your own boss by taking our Start Your Own Business course. Making the transition from employee to employer is a challenge, however our online course will help you on your way to starting your own business. Whether you wish to open an online ski wear store or launch a cake decorating business, there are some fundamental principles and practices that will help you achieve business success. From building customer loyalty to negotiating terms with suppliers to setting up accounting to organizational structures, our course spans a syllabus that is broad and informative. Start your journey as an entrepreneur today! - Learn how to adapt to the scene of being an entrepreneur - Know how to manage your newly-found business with the right tools - Understand your customers and learn how to retain loyalty - Learn how to take your business to new heights This course is Skillsfuture Credit Eligible.

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